Here are a few guidelines on how to provide value right away on engagements:
- Fill the gaps - Be proactive. Find the most urgent task that's not being addressed and get it done.
- Don’t sit around - Don't wait to be told what to do. When your assigned tasks are done, fill the gaps.
- Be an emissary - You're always on stage representing your organization; being watched closely. So be kind and respectful. Listen. Guard your language. Dress like the client. No personal business.
- Insist your teammates do the same – Coach your teammates to follow these simple guidelines. Change horses quickly if they cannot.
Lesson Learned: Provide value to engagements right away and do so respectfully.